|
Indonesia Furniture -
Furniture Contractor Specialist - Indoor Classic Furniture
WARRANTY
|
We
warrant our furniture with the manufacture back-up
warrantee. We also warrant that our products are free from
defective materials and workmanship, which does not include
any small cracks in the end grain of wooden furniture.
Special condition may apply on products bought for general
public or commercial use. |
|
All
of our products sold to the original owner are guaranteed
for standard use. We offer warranty product. This warranty
does not apply to damage resulting from accident,
alteration, misuse, tampering, negligence, abuse, or normal
wear. |
|
100% Product Guarantee
If you're not satisfied with our product, let us know and
we'll make it right. Within 15 days from our product arrive
in your port , we'll gladly replace it in the next order ,
refund your money (excluding delivery and restocking
charges*) or credit you for our other items. After 15 days
items may be exchanged for the same product or for
merchandise credit. |
|
1. |
Claims are allowed up to 1 (one) month from the date of
arrival at the port of destination. |
|
2. |
Delay in claim submission will be reviewed on case by
case basis. |
|
3. |
The purchase guarantee applies to claims against our
product shipped to you with the following conditions :
a. Wood failure resulting in the inability of the goods
to be
used, even after competent repair.
b. Wood joints and/or connections are broken.
c. Non wood hardware is missing or broken.
d. Non wood hardware is rusty. |
|
4. |
All claims will be substantiated by photographs or
digital images clearly showing the claim filed as per
our purchasing guarantee. Verbal explanations need to
accompany the submitted images for clarification. Photos
or images may be sent by post or by email. |
|
5. |
Claims for problems are failure of non wood components
to be substantiated by photographs or images in same
manner as for wood claims. |
|
6. |
All claims will be processed within on week of receipt
with a decision on claim given within 10 days of
receipt. |
|
7. |
Any claim may be rejected if :
a. The claim is not connected to purchasing & shipment
data.
b. The claim is late as per item 1 and 2 above.
c. No photograph and / or digital image is supplied.
d. No explanatory data is provided with the image to
clearly explain the problem. |
|
8. |
Our guarantee is for replacement of goods or cash credit
against future orders and does not include any other
cost such as freight, re stocking or other charges. |
|
|
|
|
|
|
|
